What’s involved in Coaching?

A question that often comes up is; what’s involved in coaching? What is it like? What’s the detail behind it?
In this video, I walk you through what coaching is. I have also transcribed everything that I say in the video below so continue reading if you prefer to read my answer to this question.

Watch my video below or scroll down further to read what’s involved in coaching.

Video: What’s involved in Coaching – Stephen McDonnell

What’s involved in coaching:

Coaching is a very simple and a very structured process.

Let me walk you through the different steps involved and what’s involved in coaching:

Step 1: Contact

This is generally when the coach and the client make contact. This happens through the workplace or through other means.

When the coach and client make contact, there is what’s called a discovery or a chemistry call. That discovery call can be:

  • over the phone
  • it can be online
  • it can be face-to-face

During this period the coach the client are getting to know each other to see if they’re going to be a good fit. This sets the tone for the coaching relationship, which is going to be later.

Trust is necessary between the coach and the client. Each person needs to know that they are going to work hard to achieve the goal that the client wants to achieve.

The key to every coaching relationship is for both parties to feel it is a win-win relationship.

Step 2: Intake Session

The intake session is generally session 1 and that’s where all the requirements are set out:

  • the structure
  • the timings,
  • the how-to,
  • how not to,
  • the boundaries,
  • the agreements

During the intake session the details for appointments are set.

  • Meeting places & times
  • How to cancel appointments
  • How to pay for appointments

Step 3: Engagement

Depending on the coaching agreement there could be 2, 3, 4 or 5 or myriad of sessions afterwards. Depending on if it’s a structured four session package or if it’s over a period of months.

The end of each session will have feedback. It will have goals. It will need completion of activities for the next session.

The start of the next session is reviewing:

  • how did they get on
  • what worked
  • what didn’t work
  • what was challenging
  • what was new.

And that’s how the process goes through step by step by step. There can be assessments done during the sessions. These assessments can be psychometric assessments (I’m qualified in ECR Emotional Capital Report). The client can complete this report on a self basis or under 360 with work mates and colleagues.

Step 4: Closing Process

After the agreed amount of sessions are complete there is a closing process. The closing process is bringing it all together. It’s making all the jigsaw pieces fit together. To make sure that coach meets and exceeds the clients agenda.

After completing the closing process there generally is a feedback session. That feedback session is very important for the client. To ensure that they are happy with the outcome of the engagement. But more important for the coach.

Every coach who is worth their salt wants to know what they want to improve and what they need to improve. The most effective way to get that information is direct from a client to the coach.

So in essence the coach relationship is quite simple.

  • You have contact
  • You have engagement
  • You have the sessions
  • You have assessments during the sessions
  • Things to do and things to follow up on
  • Then you have the closing of the of the partnership and feedback at the end
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~ Stephen Mc Donnell – Timesworth Ltd